Exchange_Refund

Refund Policy 

Returns Apparel Retail

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

We do not offer refund or return on sale item unless damaged or not as described

* (sale items defined by items in clearance collections returns are offered on full price items that have been purchased during a special offer ) .

 

We allow returns on all full priced items . Return postage will be deducted from the refund amount unless exchanged for a different size. If item is returned twice or more then return postage must be paid by the customer. If correct size not in stock a refund will be given after deducted the return cost . 

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase. Please contact us on 0408229617 or brecha@bigpond.com.au to arrange return. 

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on method of payment this will vary.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless damaged and not outlined in original sales or not as described.

Exchanges (if applicable)
We replace items if they are defective or damaged where this is not possible a refund will be given .We will also replace clothing items if an incorrect size is purchased  If you need to exchange it for the same item, send us an email at brecha@bigpond.com or call 0408229617  If the purchase was for the largest or smallest item available and an appropriate size is not stocked then a refund will be processed

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.