Exchange and Refund policy for Brecha online sales
Returns and Exchanges
- The 30 day returns date will start from the date of shipment or purchase in store
- please email firstname.lastname@example.org before returning goods
- All labels are still attached on the product (including the care instructions, size tags, and barcode).
- The product has not been washed or worn (except to try on for size.
- The product has not been soiled or damaged (this includes products that smell of perfume or smoke or items that have been marked with fake tan, make up or pet fur).
- The product has not been altered by you in any way.
- The goods are deemed to have a manufacturing fault, assessed by the online or in-store team.
- Different from a style pictured or described.
- We do not accept returns for change of mind
- There are no returns or exchanges on bodysuits/ leotards, swimwear, facemasks, hand gel, hair accessories, hats, pillows, nail accessories, and drinkware. This merchandise is final sale and cannot be refunded, exchanged or credited unless where it meets the statutory rights outlined by the ACCC.
- If you are returning an item that is part of an offer such as a 2 for 1 or buy one get one free, the refund amount will reflect the price you have paid on this offer and not based on the original price of the item/s individually.
- Sale items cannot be refunded, exchanged or credited unless where it meets the statutory rights outlined by the ACCC.